Moving Away from VMware: A Practical Migration Strategy
Broadcom’s changes to VMware licensing and product packaging have prompted many organisations to reconsider their virtualisation strategy. However, moving away from VMware is not simply…
Why Technology Projects Fail and How to Make Yours Deliver
Five lessons from the latest CIO WaterCooler Digital Boardroom with Oliver Lock, Double Diamond Delivery Technology projects have never received more executive attention, funding or…
AI Is Blurring The Lines
For years, organisations have treated Customer Experience (CX) and Customer Success (CS) as separate disciplines. Customer Experience focused on designing better interactions. Customer Success focused…
From POC to Production: Why AI Success Depends on Operational Discipline, Not Just Models
Last week, I had the pleasure of hosting a genuinely candid and insightful discussion with Andy Peddar (Deazy) and Marko Ivanovski (Aveni) on one of…
Leading Through Tech Disruptions: A CIO’s Perspective
Introduction Rapid technological shifts create turbulent environments, disrupting business models and redefining competitor dynamics. Recent McKinsey research shows that the tech sector faces the highest…
The great Enterprise network debate: SD-WAN VS MPLS
Digital transformation is a huge topic for enterprises looking to thrive in today’s tech-savvy marketplace. At the heart of this transformation, there’s a critical decision…
Gamma – a recap of the epic CX report
We’re always thinking about it – customer experience (CX), and how this relates to the world of contact centres (CCaaS). 2023 was a really interesting…
It’s time to consider something different, fractional transformation leadership with outcomes based fees, pay for success not days!
The executive sponsor is a senior leader overseeing a transformation initiative, but the executive sponsor is typically rich in functional experience but time-poor. This means the…
Digital Transformation – Processes, Data Modernisation to AI
Digital Transformation & Challenges Much has been written already on digital transformation adopting modern technology to transform existing processes to drive the productivity and…
Sustaining resilience across organisational borders
The previous four articles in this series dealt with designing resilience into your environment, monitoring and responding to events and recovering from business service being…
Do you want a successful recovery test, or a successful recovery?
In our fourth of five articles providing insights into the importance of building and maintaining digital systems that are resilient to adverse events, we focus…
Response: watching and reacting to avoid harm
This is the third of five articles providing insights into the importance of building and maintaining digital systems that are resilient to adverse events. The…