About Me
| Headline | Fractional Chief Customer Officer | Advisor to SaaS leadership teams on retention, growth and customer strategy |
| Profile | I am a fractional Chief Customer Officer and customer growth advisor with more than 30 years of global experience in SaaS, technology and customer operations. I work with leadership teams to strengthen retention, drive expansion and align organisations around the commercial value of their customers. My background spans customer success, service delivery, account management, support and professional services across both large enterprises and high-growth technology companies. I have held senior leadership roles with global brands including Sony and Reed Elsevier as well as scaling customer success functions within technology startups. At board and executive level I bring a commercial perspective that connects product, revenue and customer outcomes. As a fractional leader I help organisations build stronger customer operating models, improve retention economics and turn Customer Success into a measurable driver of growth. |
| Region | United Kingdom |
| Key Skills and Qualifications | I help SaaS and technology companies strengthen retention, drive expansion and build scalable Customer Success organisations. With over 30 years of experience across global enterprises and high-growth startups, I bring practical leadership in customer success strategy, operating model design, service delivery and commercial account growth. As a fractional Chief Customer Officer, I work with founders and leadership teams to diagnose customer challenges, align teams around measurable value and build the processes, metrics and culture required for sustainable growth. I am particularly happy to help with retention strategy, Customer Success transformation, scaling CS teams, improving customer outcomes and aligning CS with revenue and product strategy. |
| Industry Sectors | Financial Services, SaaS, Media, E-commerce, Automotive, Payments, Digital |
My Details
| First Name | Jason |
| Last Name | Noble |
| Job Title | Fractional Chief Customer Officer / NED / Advisor |
| Company | Team Noble |
| Nickname | jnoble100 |
Career
| Role/Job Title | Principal Customers Success Executive |
| Company | ServiceNow |
| Role/Job Title | Global VP Customer Solutions |
| Company | PayComplete |
| Role/Job Title | Global VP Customer Success |
| Company | Vinli |
| Role/Job Title | Customer Success Director |
| Company | Goodlord |
| Role/Job Title | Service Delivery Director |
| Company | ITG |