AI Is Blurring The Lines
For years, organisations have treated Customer Experience (CX) and Customer Success (CS) as separate disciplines. Customer Experience focused on designing better interactions. Customer Success focused…
Why Customer Success Is Becoming a CIO Problem
Customer Success has traditionally sat outside the remit of the CIO. Sales owns revenue Customer Success owns retention IT enables the platform Clean lines and…
Gamma – a recap of the epic CX report
We’re always thinking about it – customer experience (CX), and how this relates to the world of contact centres (CCaaS). 2023 was a really interesting…
Shifting the Focus: The Future of Customer Contact
In today’s rapidly evolving business landscape, customer experience (CX) has become a key differentiator for organisations across many varying industries. It seems that to stay…
Aren’t All Businesses Now Customer-Centric?
The impact of digital on organisations has been well documented over the years. Some would argue that the answer to the question “What is digital?”…
Deep Dive into Digital Transformation in Marketing with SAP’s CMO of Customer Experience, Kevin Cochrane
I am excited to share my interview with Kevin Cochrane, SAP’s CMO of Customer Experience. SAP, as one of the largest global technology companies, has…
Digitally Transforming the Customer Experience
We have been traveling a lot lately. Why? Here at Regalix, we help large global companies with their customer success and sales enablement initiatives, which…
“The man with the child in his eyes” – (or what CIOs can learn about Customer Experience from Kate Bush)
“Ooh he’s here again, the man with the child in his eyes.” sang Kate Bush on her 1978 hit single, her evocative and sensual lyrics…
