Data and Digital expert Clinton Jones breaks down the concept of Digital Transformation. For this and future generations, online shopping, real-time insights, digital service delivery and support and interactions are nothing unusual and in fact, they are implicitly assumed to be on offer. Businesses that don’t offer an experience that is aligned with this expectation will likely fall out of favour and see declining growth and stagnation.
There's a generalized belief that business units and departments that go out and source their own solutions to business problems are starving mainstream business IT from valuable funding. The perception is that this is being done in a shadowy and mysterious way under the moniker 'shadow IT'.