Customer Behaviors and Perpetual Change
In the second half of 2019 our customers’ expectations have only increased. They want instant, convenient, personalized, customized, predicted, recommended...
In the second half of 2019 our customers’ expectations have only increased. They want instant, convenient, personalized, customized, predicted, recommended...
Throughout history military leaders have suffered through the “fog of war.” The desperation of not knowing information critical to success....
In this episode, we take a deep dive into how marketing, customer experience, and sales enablement have evolved over the...
In this episode our guest is SAP CX’s President, Alex Atzberger. We discuss SAP’s leadership decision to go big in...
In this episode, Kate Woodcock, VMware’s VP Customer Advocacy, shares strategies for ensuring you are understanding the needs of customers,...
Winners know how the game is played. When rules change, so do their game plans. In this article I have created a customer experience playbook on what it will take to win in 2019.