Customer Behaviors and Perpetual Change
In the second half of 2019 our customers’ expectations have only increased. They want instant, convenient, personalized, customized, predicted, recommended...
Customer Experience
Combining Experience and Operational Data Leads for Full Situational Awareness
Throughout history military leaders have suffered through the “fog of war.” The desperation of not knowing information critical to success....
Evolution of Marketing, Brands, CX & Sales Enablement with Genefa Murphy, Global VP Marketing & Enablement, Micro Focus
In this episode, we take a deep dive into how marketing, customer experience, and sales enablement have evolved over the...
SAP CX’s Strategy, Past, Present and Future with Alex Atzberger, President, SAP CX
In this episode our guest is SAP CX’s President, Alex Atzberger. We discuss SAP’s leadership decision to go big in...
Hearing Your Customers – Advice from Kate Woodcock, VP, Customer Advocacy, VMware
In this episode, Kate Woodcock, VMware’s VP Customer Advocacy, shares strategies for ensuring you are understanding the needs of customers,...
Customer Experience a Digital Winner’s 2019 Playbook
Winners know how the game is played. When rules change, so do their game plans. In this article I have created a customer experience playbook on what it will take to win in 2019.
