Where IT Leaders Share Ideas
In the second half of 2019 our customers’ expectations have only increased. They want instant, convenient, personalized, customized, predicted, recommended and rewarded. They want their own curated lifestyle presented. They...
Throughout history military leaders have suffered through the “fog of war.” The desperation of not knowing information critical to success. Information as basic as: 1. Where am I? 2. ...
In this episode, we take a deep dive into how marketing, customer experience, and sales enablement have evolved over the past 10 years. We also discuss how customer experience, customer...
In this episode our guest is SAP CX’s President, Alex Atzberger. We discuss SAP’s leadership decision to go big in CRM, the acquisitions and engineering that followed, and the strategy...
In this episode, Kate Woodcock, VMware’s VP Customer Advocacy, shares strategies for ensuring you are understanding the needs of customers, documenting the feedback, and tracking the feedback through executive decisions...
Winners know how the game is played. When rules change, so do their game plans. In this article I have created a customer experience playbook on what it will take to win in 2019.
