In this interview Comcast Cable’s VP of Customer Experience and Personalization, Luke Hagstrand, pulls back the curtains and shares the innovative work they are doing to provide the best possible...
by Jason Noble · Published 8th March 2019 · Last modified 4th August 2020
We live at a time of unprecedented customer expectations both for business customers and our end consumers, and being customer centric is critical. Here we talk about why now, why it’s so important and what steps you can take to focus more on the customer.
by Kersty Bletso MBA · Published 4th September 2018 · Last modified 4th August 2020
The impact of digital on organisations has been well documented over the years. Some would argue that the answer to the question “What is digital?” is customer-centricity, and that everything...
by Dave Jones · Published 31st August 2018 · Last modified 30th August 2018
I’ve recently returned from 2 weeks’ holiday in Orlando. Courtesy of having an 11 year old daughter meant the majority of that time was spent in the theme and water...
by Sandeep Raut · Published 11th May 2018 · Last modified 4th August 2020
Which famous business brands do you use daily & give you happy moments? Top names come to our mind are Apple, Disney, Coca-Cola, McDonald’s, Cadburys which are occupying most part of our lives....
by Sandeep Raut · Published 4th April 2018 · Last modified 13th July 2020
Digital transformation for business is no longer optional but is on the top of the minds of most of the CEOs. From global companies to local Mom & Pop stores,...