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    Profile photo of Diana KamkinaMember

    Diana Kamkina

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    Contact centre

    Why an integrated contact centre is better for patients and colleagues. And how to make sure it always works.

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    Since the pandemic we’ve all got used to working in ways we never thought possible before. Microsoft Teams, for example, saw daily users grow to 75…
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    Diana Kamkina
    15th June 2022 Digital
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    In 2025 the UK will hang up on analogue phones for good

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    Phone lines that rely on copper wire networks have been around for decades, but by 2025 the service will be fully decommissioned. So what’s going…
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    Diana Kamkina
    17th May 2022 Digital
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    Cloud transfor PS

    How moving to the cloud will continue to transform the public sector

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    If there’s one part of the economy that really owned digital transformation in all the upheaval of 2020 and 2021, it’s the public sector. Overnight,…
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    Diana Kamkina
    19th April 2022 Feature
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    From Covid to the cloud: how necessity is driving priceless invention in three business sectors

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    More and more organisations are reporting that the sudden shift to remote and hybrid working in 2020 and 2021 has led to greater efficiency. But…
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    Diana Kamkina
    24th March 2022 Digital
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    Want to make hybrid working permanent? Read this first

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    UK employees now want to work remotely for half the week, according to our latest report with the Centre for Economics and Business Research. But…
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    Diana Kamkina
    24th February 2022 Digital Workplace
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