Managed Services | CIO WaterCooler

Managed Services

What makes a good managed service?

CIO WaterCooler member Andre Simm, an Interim IT Director, Transformation and Turnaround Specialist with a wealth of experience in IT services shares his best practices for managed services. Andre goes into great detail about the dynamic of the relationship between customer and vendor, and what value looks like. As many IT leaders are taking the route which sees their teams doing more of the “fun” and creative IT work, while outsourcing the BAU items, this article provides excellent advice for how to establish principles for an effective managed services approach.


Tips for the CIO: Managing the Budget and Spending

Similar to other department heads, the CIO has a budget and needs to closely manage spending. They are responsible for a variety of projects that can impact the entire organization and directly create (or...

Staff Augmentation vs. Managed Services

IT departments that need to execute new projects often look to outsourcing as a means to efficiently reach goals. However, when it comes to IT outsourcing isn’t the same across the board. Firms can...

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