ITSM | CIO WaterCooler



Just Another I.T. Manic Monday? Automation Can Help

Okay, it’s true. I’m a big fan of the song “Manic Monday” by the American all-female pop rock band The Bangles. Released in 1986 by Columbia Records, the song—written by Prince under the pseudonym...


Our Latest Peer Research – IT Service Management Survey

The CIO WaterCooler recently invited CIOs from a mixture of industries, size of companies and regions to share their organisations position with regards to the importance their companies have placed on IT Service Management;...

When Will You Be Served ?

Customers are having that bar set by these new unicorn firms such as Uber, AirbNb, Netflix, JustEat, Ebay, Amazon and the list goes on.

Corporate IT more than ever is going to need to have the processes and tools to manage not only the traditional environment and user requests, but to encompass those of cloud, IOT and mobile services, smarter more self-serving users and users with a higher demand expectation on response times and quality of service.

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