Mobile devices put access to IT right into the hands of people while they are out and about performing their work tasks. For many this is not just about ‘being in touch’ or getting access to useful data. IT tasks performed using the mobile device are critical to the business process.
These tasks could include a courier getting delivery jobs or the recipient’s signature or a railway guard checking and selling tickets. It might involve an engineer in the field performing maintenance, identifying failure and scheduling spare parts. Or it might be a retail worker checking stock and inventory. In each case, the mobile worker is reliant on the technology.