Even though tech and customer expectations shift over time, causing changes in customer service, the core qualities of good service remain the same. The customer must find answers quickly and be satisfied with their experience/result. Companies must manage the experience/satisfaction/service relationships, which is especially difficult given the pace of recent trends.
CIO WaterCooler TV
- Brian Roche, Director of Information Technology at Belfast City Airport | Milan Topolic, Technology Innovation Manager at Coca-Cola Hellenic | Seamus …