Look, I don’t want to be a beta tester, but if I must, because you’re unable to create a reliable product on your own, then you better put in a working feedback mechanism.
Tagged: Customer Service
Even though tech and customer expectations shift over time, causing changes in customer service, the core qualities of good service remain the same. The customer must find answers quickly and be satisfied with their experience/result. Companies must manage the experience/satisfaction/service relationships, which is especially difficult given the pace of recent trends.