The power of a trusted relationship
When the business and tech strategies align, the customer experience is optimised, equalling healthy profits and happy stakeholders. For this to happen, we need tech and the business to be best friends, nurturing a relationship characterised by trust, common goals, and values. In the latest Digital Boardroom, we heard from dynamic collaborators Barbara Gottardi, CIO (Europe) at Vanguard and Tori Berry, Group Head of Branch Optimisation at HSBC. They spoke about their approach to business and tech alignment, and how the quality of their cross-functional relationships was key to enabling progress and customer delight at HSBC.