Boosting Business Growth through CX and EX
The digital economy inextricably links Employee (EX) and Customer Experience(CX). Research shows that companies that get CX right outperform their peers on several critical dimensions, including customer loyalty and revenue. Similarly, businesses with highly engaged workforces are more profitable than those with poor engagement. But to create excellent EX, organisations need to give employees the right tools to help them do their best work, achieve their full potential and drive business value.