Podcasts | CIO WaterCooler

Podcasts

How can organizations strike the right balance between personalization and privacy in their customer-centric strategies? In this episode of the Tech Talks Daily Podcast, I sit down with Brad Herndon from PwC to delve into this complex issue. Brad, with his extensive experience in AI and transformation practices, provides a deeper understanding of the critical role data quality and integration play in effective AI and analytics.

During our conversation, Brad highlights the importance of ensuring data quality and consistency across various customer touchpoints—a longstanding challenge for many organizations. He discusses how integrating disparate data sources is not only difficult but crucial for gaining a comprehensive understanding of customer behavior. Solutions like customer data platforms (CDPs) are pivotal in unifying customer data, providing a clearer context for customer interactions.

We also explore the delicate balance between personalization and privacy. Brad explains that while customers desire relevant experiences, they also value their privacy and trust. This has led to a shift from individualized personalization towards audience-based strategies, which mitigate the risk of crossing privacy boundaries. By leveraging consented data and focusing on audience segments, organizations can tailor their marketing efforts without feeling intrusive.

Brad sheds light on the practical adoption of AI, emphasizing that while AI has the potential to automate tasks and improve efficiency, its implementation will be gradual. He advises starting with small, manageable AI projects to enhance operations before expecting a widespread transformation.

In our discussion, Brad elaborates on the transition from people-based to audience-based marketing strategies. He notes that most organizations are closer to adopting audience-based personalization and that automating dynamic audience segmentation based on changing behaviors is key. Privacy-enhancing technologies like data clean rooms also play a vital role in this transition.

We wrap up by discussing the future of AI in marketing and operations, with Brad sharing his thoughts on how AI will progressively transform business practices. He also addresses common myths and highlights exciting developments in the field.

Join us in this episode as we navigate the intricacies of data management, personalization, and AI with insights from Brad Herndon of PwC. How do you see your organization balancing personalization with privacy? Share your thoughts and let’s continue the conversation.

Are IT leaders prepared to harness the full potential of AI in today’s fast-paced business environment? In this episode of the Tech Talks Daily Podcast, I sit down with Paige Costello from Asana to explore this intriguing question. Paige, who leads AI strategy at Asana, shares her insights on the evolving role of IT leaders and how Asana’s new AI-powered product features are shaping the future of work.

As the enterprise work management platform of choice for many Fortune 100 companies, Asana is at the forefront of connecting strategy to execution for cross-functional team collaboration. Paige discusses the significant responsibilities IT leaders now bear, with 77% feeling personally accountable for driving IT transformation and 90% believing AI is crucial for overcoming future business challenges. Yet, a surprising 31% of executives and employees report a lack of a strategic plan for deploying AI within their organizations.

We delve into Asana’s innovative approach to AI with the introduction of “AI Teammates,” a feature designed to seamlessly integrate AI into workflows. This development leverages Asana’s unique data model, providing contextual accuracy that enhances productivity and decision-making. Paige also shares the future roadmap for Asana, which includes AI-powered reporting, visibility, and goal tracking.

Our conversation also highlights the changing dynamics within IT leadership. As AI becomes more integral, IT leaders find themselves increasingly consulted on AI strategy, a shift that brings both opportunities and challenges, such as the need for careful budgeting and managing the pace of AI adoption. Despite the enthusiasm among employees for AI, there remains a disconnect with cautious executives, often due to low AI literacy and a lack of strategic vision.

Throughout the discussion, Paige emphasizes the concept of collective intelligence—blending human and AI expertise to achieve superior outcomes. She notes that individuals can be up to 33% more productive when collaborating with AI as a teammate, enabling teams to tackle more complex tasks effectively.

Join me in this insightful episode as we unpack the transformative power of AI in IT leadership and explore how tools like Asana are paving the way for smarter, more efficient workflows. How do you see AI reshaping the role of IT leaders in your organization? Share your thoughts and let’s continue the conversation.

Can we harness the power of Gen AI and no-code technologies without losing control? This is the pressing question we address in today’s episode of the Tech Talks Daily Podcast.  I sit down with Andie Dovgan, the Chief Growth Officer at Creatio, a company that has recently achieved ‘unicorn’ status with a valuation of $1.2 billion.

Creatio, a global leader in no-code platforms for automating workflows and customer relationship management (CRM), emphasizes the importance of embedding governance and control in the development of no-code and AI applications. As we explore these technologies’ potential to democratize digital transformation, Andie sheds light on how Creatio ensures security, compliance, and risk management while enabling rapid, scalable enterprise application development.

We delve into how no-code and AI reduce barriers for non-technical individuals, allowing a larger pool of knowledge workers to contribute to automation and digital transformation. This approach significantly accelerates the time-to-market for digital initiatives compared to traditional development methods. However, with this speed and accessibility comes the challenge of maintaining robust governance frameworks to mitigate risks.

Creatio’s composable architecture and methodology provide a balanced approach, combining flexibility with security and compliance. Andie shares compelling success stories, including how a $3 billion company deployed a 7,000-user CRM app in just three months—an endeavor that would traditionally take over a year.

This episode also highlights Creatio’s recent $200 million funding round, which will fuel further research and development into AI and no-code innovation, as well as global expansion. As we navigate the complexities of these transformative technologies, the conversation underscores the critical need for governance applications and frameworks to enforce necessary controls.

As we wrap up, we reflect on the future of Gen AI and no-code technologies. Can these innovations truly be managed and regulated effectively? How can companies like Creatio continue to lead the charge in this space while ensuring security and compliance?

Tune in to this thought-provoking episode and share your thoughts on the future of no-code and Gen AI. How do you see these technologies evolving, and what measures do you believe are essential to keep them in check? Let’s continue the conversation.

In this episode of Tech Talks Daily, we dive into the world of insurance innovation with two visionary leaders: Rosie Denee, Head of Lloyd’s Lab Accelerator, and Kate Stillwell, Co-Founder of Firebreak Risk. What role can groundbreaking technology play in tackling one of the most devastating natural disasters of our time? Join us as we explore how Firebreak Risk and Lloyd’s Lab are revolutionizing the insurance industry.

Firebreak Risk stands at the forefront of using AI to transform the way we assess and manage wildfire risk. Their technology allows homeowners to document their property conditions through an app, converting photos and videos into critical data for underwriting. This innovative approach not only provides mitigation advice but also connects these actions to insurance eligibility and pricing, making homes 40% more likely to survive wildfires.

Lloyd’s Lab Accelerator, part of Lloyd’s, plays a pivotal role in fostering such groundbreaking innovations. By connecting startups with insurance expertise, Lloyd’s Lab creates a dynamic environment where new ideas can flourish. An impressive 85% of participating startups establish commercial relationships with Lloyd’s market, underscoring the accelerator’s success in driving industry transformation.

In our conversation, Rosie Denee and Kate Stillwell shed light on how Lloyd’s Lab supports startups like Firebreak Risk, enabling them to address increasing climate risks with agility and expertise. We delve into the broader implications of these innovations, not just for wildfires but for other climate-related risks as well. How do startups bring fresh perspectives and leverage new technologies to help insurers adapt to a rapidly changing world?

Tune in to hear Rosie and Kate discuss the significant impact of their work, the challenges they face, and the opportunities that lie ahead. How can we better mitigate wildfire risk and support the insurance industry’s agility in responding to such events? Share your thoughts and join the conversation on this crucial topic.

How can enterprises effectively manage the rapid growth of low-code platforms while balancing innovation and governance? In this episode, we sit down with Nick Ford, Chief Growth Officer at Mendix, to delve into the transformative potential and challenges of low-code development in modern enterprises. As the global low-code platform market is projected to grow significantly, with developers outside formal IT departments becoming the majority, the conversation couldn’t be more timely.

Nick shares his insights on how enterprises can leverage low-code platforms to accelerate digital transformation while maintaining the necessary oversight to prevent the pitfalls of unchecked development. With bottom-up development presenting risks like duplicated functions and inconsistent workflows, it’s crucial to establish strong governance and policy alignment to ensure security and compliance.

Key discussion points include the four essential elements for a successful multi-platform strategy: oversight, curation, governance, and policy management. Nick emphasizes the importance of understanding the software’s value to the business and its potential for reuse across departments. By investing in long-term governance and establishing robust workflows, enterprises can achieve a faster, more sustainable low-code adoption.

We also explore the role of fusion teams in the low-code ecosystem, combining the expertise of citizen developers, business technologists, and professional developers to create a collaborative environment that addresses specific needs while ensuring reusability and best practices.

On this week’s show Michelle and Lisa are joined by polymath Minter Dial to talk about Artificial Intelligence, human self-awareness and the wonders of Padel tennis.

It’s Election Week in the UK, and so Matt and Michelle speak with digital news veteran Kevin Anderson about how the interaction between journalism, technology and news media has changed over recent decades.

On this week’s show, Michelle and Chris are joined once again by OpenUK CEO Amanda Brock to talk new agendas for Open with new governments, remote working, diversity and AI in the Open Source world.

On this week’s show, Michelle and Chris meet with Martin Sadler to talk about his new book about being a CIO –Aspirationally Idle. You can get your own copy at https://aspirationallyidle.sumupstore.com/ Header image Roland TB-303. (2024, February 21). By Steve Sims – Steve Sims, CC0, https://commons.wikimedia.org/w/index.php?curid=53932063

On this week’s show Matt and Lisa are joined by Ara Higueras to talk about her multidisciplinary background, her coaching and her book And how?

Children should be given safe environments, but sometimes that’s not straightforward. Maxim VR uses VR and AI to create a second home where young people feel safe, comfortable and supported. Today’s guest (Maxim’s CEO and founder) Lisa Franke shares her story as a single parent who fled an abusive relationship and worried about the impact of the experience on her daughter, and talks about the alarming statistics of mental health issues among children and teenagers in the UK.

Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.com

The music on Tech Talks is created by London artist Lemzi: www.lemzi.com

Today’s episode takes us on a journey through brand trust in the age of information overload. Jim Rudall, General Manager at Intuit Mailchimp share’s information from their recent survey which offers analysis of consumer behavior and loyalty, offering valuable insights for marketers looking to navigate the complexities of modern brand engagement.

We dive into the nuances of trust, the importance of transparency, and the power of personalized experiences as we explore their key findings. For more from Intuit Mailchimp head to https://mailchimp.com/?currency=GBP

Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.com

The music on Tech Talks is created by London artist Lemzi: www.lemzi.com

Today's guest is Arvind Ravishankar, General Manager at Wipro and Lab45 @ Think Tank. His podcast, 'Unpacked with Arvind Ravishunkar'. The discussion explores how businesses can leverage generative AI to innovate and add value, addressing the challenges and opportunities it presents. David and Arvind also chat about Arvind's podcast, how it helps break down complex technical topics for business leaders, emphasizing the importance of a bottom-up strategy in technology adoption.

To listen to the show head to https://lab45thinktank.com/podcast/unpacked-season-1-generative-ai/

Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.com

The music on Tech Talks is created by London artist Lemzi: www.lemzi.com

In today's podcast, we sit down with Michael Fey, CEO of Island, to explore the expanding world of enterprise browsers. Mike shares insights into Island's journey as a growing business, focusing on delivering a browser reimagined for enterprise needs. He delves into the challenges of traditional browsers and how Island's approach enhances security, simplifies user experience, and supports business operations across various devices.

Also on the show David and Akeesh chat about sustainability as Google admit that Net Zero is going to be increasingly demanding given the adoption and usage of GenAI tools. So what does our community need to do?

Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.com

The music on Tech Talks is created by London artist Lemzi: www.lemzi.com

Send in a voice message: https://podcasters.spotify.com/pod/show/david-savage0/message

AI is rapidly changing the technology landscape and the approach of teams across business. As Jeff Shiner (1Password's CEO) tells us, three quarters of you went out and started using ChatGPT before security teams had determined if you even should!

Jeff emphasises the human aspect of security, highlighting the need for businesses to adapt to the changing work environment and ensure the safety of their employees' digital interactions. 

On the show we also discuss the falling numbers of girls study Computer Science for their GCSEs in the UK and ask why. To join us we have Cat Astier: https://www.theguardian.com/technology/article/2024/jun/27/number-of-girls-in-england-taking-computing-gcse-plummets-study-finds

Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at www.nashsquared.com

The music on Tech Talks is created by London artist Lemzi: www.lemzi.com

Send in a voice message: https://podcasters.spotify.com/pod/show/david-savage0/message

In the final episode of this six-part series, CISO Voices, where Jenny talks to CISOs about how they view their role, the industry and the threat landscape, in partnership with Proofpoint, we welcome Christian Toon.

Christian, from law firm Pinsent Masons, talks to Jenny about the importance of teamwork, resilience and how the profession has changed in the past 15 years.

To follow Christian on LinkedIn, please click this link here.

To get in touch try the contact page of the Human Factor Security website or follow me on Twitter, where I can be found at @Jenny_Radcliffe

Thank you to Proofpoint for sponsoring the CISO Voices series.

Note: music for the show was provided by;

Spinnin’ by Alex (c) copyright 2011 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/AlexBeroza/32423 Ft: spinningmerkaba

Continuing the six-part series CISO Voices, where Jenny talks to CISOs about how they view their role, the industry and the threat landscape, in partnership with Proofpoint, we welcome Bridget Kenyon.

People love working in cybersecurity for those high-drama moments. But Bridget discusses, with Jenny, that infosec teams should be an everyday part of the business, not an emergency service.

To follow Bridget on LinkedIn, please click this link here

To get in touch try the contact page of the Human Factor Security website or follow me on Twitter, where I can be found at @Jenny_Radcliffe

Thank you to Proofpoint for sponsoring the CISO Voices series. 

Note: music for the show was provided by;

Spinnin’ by Alex (c) copyright 2011 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/AlexBeroza/32423 Ft: spinningmerkaba

Continuing the six-part series CISO Voices, where Jenny talks to CISOs about how they view their role, the industry and the threat landscape, in partnership with Proofpoint, we welcome Daniela Almeida.

Not every security leader started off as a tech geek. As Daniela explains, her background in communication and cultural studies prepared her for a cybersecurity world where people are the perimeter.

To follow Daniela on LinkedIn, please click this link here

To get in touch try the contact page of the Human Factor Security website or follow me on Twitter, where I can be found at @Jenny_Radcliffe

Thank you to Proofpoint for sponsoring the CISO Voices series. 

Note: music for the show was provided by;

Spinnin’ by Alex (c) copyright 2011 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/AlexBeroza/32423 Ft: spinningmerkaba

Continuing the six-part series CISO Voices, where Jenny talks to CISOs about how they view their role, the industry and the threat landscape, in partnership with Proofpoint, we welcome Todd Wade.

Todd talks about his role as an interim CISO who steps in to solve organisations’ biggest security problems. He’s seen both the best and worst of our industry, and shares some of his insider insights with Jenny.

To follow Todd on LinkedIn, please click this link here

To get in touch try the contact page of the Human Factor Security website or follow me on Twitter, where I can be found at @Jenny_Radcliffe

Thank you to Proofpoint for sponsoring the CISO Voices series. 

Note: music for the show was provided by;

Spinnin’ by Alex (c) copyright 2011 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/AlexBeroza/32423 Ft: spinningmerkaba

Continuing the six-part series CISO Voices, where Jenny talks to CISOs about how they view their role, the industry and the threat landscape, in partnership with Proofpoint, we welcome Proofpoint’s VP and Global Resident CISO Lucia Milică.

Lucia discusses new research based on a survey of 1,400 global security leaders. Listen now to learn how CISOs are adapting after two transformational years.

To follow Lucia on LinkedIn, please click this link here

To get in touch try the contact page of the Human Factor Security website or follow me on Twitter, where I can be found at @Jenny_Radcliffe

Thank you to Proofpoint for sponsoring the CISO Voices series. 

Note: music for the show was provided by;

Spinnin’ by Alex (c) copyright 2011 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/AlexBeroza/32423 Ft: spinningmerkaba