The Human Factor – The Lockdown Diaries – Kathleen Mullin

Jenny Radcliffe

I am an expert in the psychology and tactics behind Social Engineering attacks, as well as negotiations, nonverbal communication and deception. I have a strong academic and corporate background, and was a senior procurement leader before becoming a consultant and trainer in both negotiation and procurement strategy and skills. I lecture at several business schools at Masters level in many business topics and am a guest lecturer in both security and procurement disciplines. I help clients in different ways from psychological pen-testing, to breaking security systems, from coaching and training, to strategic assignments, crisis situations and professional investigative work. I can assist with leading negotiations on behalf of clients or coaching individuals and teams to excel in this area. I am a professional speaker, and appear regularly at conferences, webinars and company events,(Rant, InfoSec, Disa, NordicIT) and I talk about how “people hacking” using psychological methods can be a huge threat to organisations of all sizes. I help security teams and professionals to use the tools of human hackers to enhance awareness campaigns, persuade and influence their stakeholders and understand how culture contributes to organisational vulnerability. I offer consultancy, training and coaching services ranging from skills assessments and corporate psychological profiling, to masterclasses in all of my areas of expertise including non-verbal communications, lie detection, social engineering, rapid rapport building and public speaking.