Bridging Technology and B2C Sales: A Conversation with Alex Levin of Regal.io
About 30% of “abandoned” prospects answer calls branded and triggered by Regal.io, leading to conversations that help you hit your growth goals way faster. They are behind some of the fastest-growing B2C companies like SoFi, Ro, Emeritus, The Farmer’s Dog, Vroom, and Fidelity Life. For instance, in just a month, Angie’s List increased their new customer conversion by 26% without increasing marketing spend.
On today’s episode of Tech Talks Daily, I sit down with Alex Levin, the Co-Founder, and CEO of Regal.io, to delve into the heart of B2C sales and the role of technology in reshaping its landscape.
Alex starts our conversation by tracing his professional journey from Personal and Thomson Reuters roles to being an early employee at Handy (acquired by ANGI in 2018) and eventually co-founding Regal.io. He shares the motivation behind Regal inception: a vision to revolutionize the B2C sales industry with tools that enhance customer experience at the internet scale.
In a fascinating discussion about Regal’s successes, Alex highlights the significant role of a customer-first approach. They discuss how technologies like text message marketing can be wielded effectively to engage with customers at scale and drive increased revenue.
The conversation takes an insightful turn as we discuss the importance of having honest conversations with customers to boost conversion rates. In this context, they touch upon the steps Regal is taking to combat call spam and robocalls and the benefits these measures present in terms of improved answer rates and customer value.
As our discussion concludes, we tackle the challenge of balancing personalized service and customer privacy in B2C marketing. We also explore the potential of AI in elevating the customer experience and its role in the future of B2C sales.
Whether you’re a business professional, a marketer, or someone interested in the future of sales, this episode is packed with insightful conversations and forward-thinking perspectives. Tune in to learn more about the evolving landscape of B2C sales and the innovative solutions offered by Regal.io.