CIO WaterCooler Community Articles

Digital Transformation and the Ignorance Penalty

During the Cold War the armies of East and West faced off along thousands of miles of borders with tens of thousands of tanks, artillery units, defensive positions, guns and...

4 Tech Trends Shaping Customer Service in 2016 and Beyond

Even though tech and customer expectations shift over time, causing changes in customer service, the core qualities of good service remain the same.  The customer must find answers quickly and be satisfied with their experience/result. Companies must manage the experience/satisfaction/service relationships, which is especially difficult given the pace of recent trends.

Surviving the Three Ages of Digital Transformation

Tethered to the cloud — There is no cloud, it’s just someone else’s computer.

The “Cloud” is a technology that provides incredible convenience and flexibility. In fact, because of the cloud, I’m able to write this from the coffee house I’m at with two of my friends where we sometimes go to work. I love coffee houses, they’re where I seem to get my best work done. Working in these public spaces is a growing trend for remote employees and entrepreneurs. For many of us, it’s great to get out of the confines of our sometimes stifling home offices and venture out into the world to get our work done, in a new setting, with other people. It doesn’t surprise me any more to see every single table around me occupied by people who would otherwise be working from home. These people, like myself, need to get out of our caves and interact with the rest of the world. And we’re able to do this because of the cloud.

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