Zdenek Kvapil


Zdenek Kvapil

Q4IT CEO & Founder, IT QUALITY INDEX, itSDFI conference director, SFIA consultant


Q4IT founder and CEO - author of DCMM, IT QUALITY INDEX, itSDFI conference founder, trainer, manag. consultant.

CEO in own company Q4IT – ITIL ATO (accredited training organization for all levels of ITIL courses). Focused on consultancy, measuring IT Quality using IT Quality Index framework, AITQE, delivering trainings and workshops related to ITSM.

Author of DCMM: Digital Capabilities Management model (ISBN: 9781723571923) bringing new approach to the role IT departments and supporting digital transfromation.

Author of IT QUALITY INDEX book (ISBN: 9789401802420), describing new method for IT quality assessments and quality benchmarking of IT departments, excelent tool for CIOs and top management. Accredited IT Quality Expert – AITQE.

Event director – IT Strategy and Digital Forum International – international conference about modern IT management – “Digital Governance, 22.5.2019 CZE / Brno.

Accredited trainer to deliver all levels of ITIL courses – Foundation to Expert level.

Accredited SFIA consultant – 1st int Czech republic, delivering SFIA projects – IT skills assessment, job descriptions, personal development planning.

Specialties: ITIL Expert, SFIA, LEAN, ISO 20000. Taking inspiration from non IT areas which have potential to see IT from other perspective.