Nelson Loia Jr.

• Experienced IT Service Manager, ITIL Processes Owner and BID (Proposals) Manager. • Operational, Tactical and Strategic approaches for all needed tasks. • Handling of IT environments in several areas for large companies through 9 years. • Certified as ITIL Intermediate (OSA / RCV / PPO / SOA) & ISO/IEC27001 IT Security. • Manager of Several ITIL Processes: Capacity, Change, Problem, Incident, SLM, etc. • LATAM Process Owner for many companies, (Siemens, Vallourec, BASF, Eternit, TIM, SANOFI) • Daily activities based on ITIL and also in ISO standards: 9K/20K/27K and also COBIT. • Able to balance the business requirements, IT needs and Standards rules. • Worked in a SMC perspective (Service Management Center), for all ITIL processes. • Experienced in many areas: Entrepreneur, Commercial, Industrial, Automotive, Legal, IT, etc. • Servers, Databases, Network, IT Security, Projects, Stakeholders & Applications Management. • Ability to ensure compliance in the registration of all processes in a company. • Dynamism, determination, opinion, flexibility, easy relationship. • Teamwork with focus on targets and controls. • Coordination in democratic approach: delegating, motivating and valuing teammates.

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