• Experienced IT Service Manager, ITIL Processes Owner and BID (Proposals) Manager.
• Operational, Tactical and Strategic approaches for all needed tasks.
• Handling of IT environments in several areas for large companies through 9 years.
• Certified as ITIL Intermediate (OSA / RCV / PPO / SOA) & ISO/IEC27001 IT Security.
• Manager of Several ITIL Processes: Capacity, Change, Problem, Incident, SLM, etc.
• LATAM Process Owner for many companies, (Siemens, Vallourec, BASF, Eternit, TIM, SANOFI)
• Daily activities based on ITIL and also in ISO standards: 9K/20K/27K and also COBIT.
• Able to balance the business requirements, IT needs and Standards rules.
• Worked in a SMC perspective (Service Management Center), for all ITIL processes.
• Experienced in many areas: Entrepreneur, Commercial, Industrial, Automotive, Legal, IT, etc.
• Servers, Databases, Network, IT Security, Projects, Stakeholders & Applications Management.
• Ability to ensure compliance in the registration of all processes in a company.
• Dynamism, determination, opinion, flexibility, easy relationship.
• Teamwork with focus on targets and controls.
• Coordination in democratic approach: delegating, motivating and valuing teammates.