I am a design strategist, consultant and team leader with over 25 years of experience across many areas of digital innovation and Customer Experience Transformation. I specialise in service design, customer experience and organisational transformation. I combine strategic thinking with a pragmatic approach in order to create empathy between businesses and people - working in highly collaborative ways to help them innovate and deliver results quickly.

Key Skills and Qualifications: Design strategy, CX transformation, Innovation

Industry Sector Knowledge: Various but specifically Automotive, Healthcare & Financial Services

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