Keeping 30 Million Customers Happy! An Interview with Luke Hagstrand, VP CX Personalization, Comcast Cable

In this interview Comcast Cable’s VP of Customer Experience and Personalization, Luke Hagstrand, pulls back the curtains and shares the innovative work they are doing to provide the best possible customer experiences. We all know how important broadband internet and personalized entertainment systems are to each of us, and how grumpy we get if they fail. Watch this video to hear the strategies, processes and systems used to keep 30 million customers happy and renewing contracts.