Workplace & Marketplace in a Post-Covid World

Surveys have shown that the majority of employees want a hybrid working environment, where they get to keep the good from working at home, but come to the workplace to connect and collaborate with their colleagues.

At the same time there has been a massive increase in online business, including remote connections with customers. As with employees, there may be a more hybrid approach, but we can be pretty sure it is not going back to the way it was.

Technology will be a key enabler of this and will need to be backed up with a culture that ensures neither employees or customers are disadvantaged by inferior tools or proximity bias.

Research shows there are neurological aspects to how we treat each other, based on proximity. So if this behaviour is part of the human hardware, what can we do to overcome it.

CIOs and technology leaders are well positioned to support their organisations, not just through our technology choices, but in how these technologies can best fit with and influence the cultural conversation on new ways of working.

Tim Hynes, Chief Innovation Officer at AIB, has led distributed teams since long before the pandemic, bringing regional and global teams through cultural change. In this session he will share some perspectives on dealing with the challenges and opportunities of the post-covid engagement model.

This Digital Boardroom session will explore how getting the remote working experience right can set us up for success in the remote customer experience.

• CIOs and IT leaders can help shape work culture and customer experience
• Rethink and reconfigure the office space experience
• Facilitate collaboration at the office and remote with technology
• Lead the cultural conversation around proximity bias and digital inclusion