In partnership with:
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The Future of Customer Contact:
- What’s hot and here now to Accelerate Business Performance
- Wednesday, 5th of July
- 12.55pm - 2.00pm
- Location: Virtual
Ultimately, customers fuel our business outcomes. Getting customer contact right can be the determining factor for your organisation’s long-term success.
In this session we’ll discuss the latest trends in Customer Contact and ways to leverage technology to deliver an optimum Customer Experience while reducing operational expenditure.
Our Expert
Richard McPhee, Solutions Director, Gamma
Richard joined Gamma through the acquisition of Exactive, a specialist Microsoft Teams telephony technology enabler that helped transform the way people worked. As CTO, he was responsible for both developing products and services, while also creating and developing their technical strategy. Richard has a passion for technology and how it can be used to solve common business challenges, which is the mindset he adheres to while heading up a team of Solution Architects and Pre-Sales technical specialists across Gamma’s UCaaS, CCaaS and access managed services.
Event Chair: Rick Farrow, Executive Director of Strategy & Transformation, DHU Healthcare
Rick is a seasoned Digital and Business change leader, having worked at Board and Executive level in: Nuclear, Health, Energy, Housing & Utilities sectors. Rick's current investiture in DHU includes CIO duties, Digital Transformation, Business change and Strategy, for the UK’s largest provider of 111 services to the NHS.
