Invent the digital future with modern communications | Wednesday, 7th September 2022 | Virtual
  • Invent the digital future with modern communications

  • Wednesday, 7th September 2022
  • 12:55 - 2 pm
  • Location: Virtual
  • Attendee Registration

The accelerated introduction of modern cloud-based communications systems has put most organisations in a good position to drive the next phase of digital evolution. Modern communications allow us to break down the operating siloes and enable internal teams to quickly connect, collaborate and make decisions. Data from communications can inform strategic planning, process redesigns and workflow automation.

In this Digital Boardroom we will explore

  • how to achieve a true omnichannel customer experience
  • how to turn communication data into decision intelligence
  • how Manchester City Council connected contact centre agents across voice, video and chat

Our Expert

Russell Tilsed, Vice President Sales EMEA at 8x8

With over 20 years of industry experience, Russell is 8x8’s strategic lead responsible for driving growth in EMEA. Having joined the company in 2010, Russell has been pivotal in helping the business go from strength to strength -  motivating and inspiring teams, key stakeholders, partners and the channel to help digital leaders design and deploy their digital future with cloud communications.

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