In partnership with:
From Legacy ITSM to Enterprise Service Management for All
- Wednesday,15th of March
- 12:55 - 2 pm
- Location: Online
In the current business climate, CIOs & COOs need to stay flexible, adapt to perpetual change, satisfy your external and internal customers, and always keep an eye on the bottom line. A transition to a better, more agile solution is probably the best option, even if it seems a bit daunting at first. How difficult will such a transition be? How will you ensure that your customers and employees will be quickly up to speed? How will you improve the overall employee experience?
Your current tool was a good fit for your organisation – when you adopted it. But, as you’ve grown and evolved, what you need from your toolset has evolved too: Enterprise Service Management (ESM), service management for all. Maybe you’ve already decided on a new platform, or you’re still wondering what to choose.
Erin Collins, Global Head of ITSM. Valiantys
Erin Collins has spent over 23 years in IT service management across multiple industries in the US and UK, including telecom, banking and insurance, working with teams and transforming ways of working using ITIL and leveraging Six Sigma practices to achieve business value. She subscribes to the firm conviction that all teams can benefit from applying ITIL and Lean principles to their service delivery. When not evangelizing about service management, Six Sigma and ITIL, Erin seeks to achieve sourdough nerdvana and ambitiously runs the beautiful trails and chalk cliffs of her adopted home in the UK.
Akshay Anand, Principal Solution Engineer, Atlassian
Akshay Anand is a seasoned ITSM professional with over 20 years of experience delivering projects and running service management teams across India, UK, and the US. Recently, he served as a Lead Architect and author for the ITIL 4 body of knowledge and was the Product Ambassador for ITIL 4 from 2018-2021. He is a Solutions Engineer at Atlassian working across Sales, Product Development and Product Marketing to promote solutions based on Jira Service Management.
Event Chair: Chris Gibson, Director of Technical Operations, PHMG
Chris joined PHMG in September 2018, and is responsible for ensuring all employees have the technology tools to perform their roles, and maximizing the availability of those tools through security, operational sustainability, investment and improvement. He joined us from chemical giant AkzoNobel, where he held a number of senior technology roles, supporting operational services and leading projects across multiple business entities — including replacing technology hardware in 500+ retail outlets across seven European countries with less than two hours of operational downtime per site. A PRINCE2-certified project manager, Chris also holds level 5 Leadership certification from the Institute of Learning and Management.