AI in communication = Agile Innovation | Tuesday, 17th May 2022 | Virtual

CIO WaterCooler

Where IT Leaders Share Ideas

  • AI in communication = Agile Innovation

  • Tuesday, 17th May 2022
  • Registration 12:55 to 2pm
  • Location: Virtual

  • Registration Closed

McKinsey research revealed that by 2026, business leaders expect 50% of their revenues to come from products, services and businesses that don’t exist today. Sustainability and technology are the two main drivers of this innovation revolution.
Delivering that outcome requires a new approach designed to accelerate innovation and creative processes that quickly adapt to dynamic market conditions. Analytics and AI applied to business communication enables agile innovation.

To be successful, businesses must empower staff, customers and partners to connect, collaborate and create those new revenue sources before the competition does. Join our Digital Boardroom and learn

  • how AI has become ubiquitous with business communications
  • why practical AI is the way forward
  • ways to unlock company-wide collaboration with AI-powered communications
  • how companies are driving results with AI

Our Expert

David Rowlands, Head of Technical Services and Support EMEA at 8x8

An experienced leader in the contact centre and customer advocacy space, David Rowlands has successfully driven many customer success programmes focused on delivering loyalty, retention and contributing to business objectives. His work is featured as a case study for the Open Universities Business School and serves as an exemplar of business techniques. With a passion for customer delivery and using technology to find solutions to customer issues, you will often find David supporting complex, transformation projects. Before joining 8x8, David founded an award-winning tech company helping businesses to use API / CTI skills to drive down costs, increase efficiency and improve CX. He now applies this knowledge and experience at 8x8 using communications technology to champion customer success.

Event Chair: David Threlfall, Chief Information Officer at Britishvolt

David Threlfall is a Senior IT Professional with International business and IT transformation experience who is nothing short of enthusiastic about digital transformation, supporting the delivery of corporate objectives and adding value to business products and services. He is currently Chief Information Officer at Britishvolt, who are developing the UK's first battery gigaplant at a specially selected site in Northumberland. Previously he has led IT functions in a number of complex manufacturing and financial services Industries.