2021 IT Priorities: Closing the gap between technology resources and business objectives | Thursday, 25th February 2021 | Online
  • 2021 IT Priorities

  • Closing the gap between technology resources and business objectives
  • Thursday, 25th February 2021
  • Registration: 12:25 - Close 14:00
  • Location: Online
  • Registration Closed

2020 has been a year like no other and has defined the “new normal” for organisations worldwide. The shift to remote working continues to challenge traditional IT and introduces new hurdles along our digital transformation journey. Snow Software recently surveyed over 1000 IT decision-makers and over 3000 employees, to understand current technology use across businesses, and where the gaps between IT and business lie.


Join Paul Coby, Group CIO at Johnson Matthey; Becky Trevino, VP of Product Marketing at Snow Software and Paul Smith, Head of Digital and Technology Futures at RNLI for this live session, as they discuss these findings. Explore the tools and strategies CIOs should prioritise in 2021 to drive change and agility across the business.


  • Understand how and why IT challenges and business expectations often conflict.
  • Learn how technology blind spots increase complexity and spend.
  • Explore perception vs reality when IT enables employees.
  • Discover the true cost of underestimating the risk of vendor audits.



Our Keynote Sessions

Paul Coby, Group CIO, Johnson Matthey

Paul joined Johnson Matthey as Chief Information Officer in March 2018.   Johnson Matthey is UK headquartered and a leader in sustainable technologies.   Here he has led digital transformation developing the online services and applying advanced analytics and robotics, as well as modernising the IT infrastructure and deploying Teams globally in advance of the COVID-19 outbreak.   Prior to this Paul was CIO at the John Lewis Partnership between 2011 to 2018 and CIO at British Airways from 2001 to 2011.  He jointly led the eCommerce programmes in both, launching the new britishairways.com and johnlewis.com platforms as well as deploying SAP and Oracle into the respective supply chains.  Before joining BA, Paul was a UK civil servant in a variety of posts; including Ministerial Private Secretary and Deputy Director programme managing rail privatisation in the mid-90s.   Paul is currently a Non-Executive Director at Clydesdale & Yorkshire Bank which acquired Virgin Money last year creating the UK’s 6th largest retail bank.  He chairs the Transformation & Integration Committee and is a member of the Board Risk Committee.   He was also Chair of the Board of SITA the airline services and telelcomms provider for 11 years and has been a NED on the Boards of P&O Ferries and Pets at Home when it IPO’d.

Becky Trevino, Vice President of Product Marketing, Snow Software

Discover the priorities that top the IT agenda for 2021

2020 was a year of unprecedented challenges for IT. The sudden shift to remote working caused by the global pandemic compounded traditional IT issues and introduced new hurdles associated with accelerating digital transformation – all against evolving economic headwinds. Now you are faced with setting priorities for 2021. Snow Software surveyed 1,000 IT decision makers and 3,000 workers on how technology is currently used and where there may be gaps in alignment between technology resources and business objectives. In this session we will explore the tools and strategies IT leaders need to tackle 2021 priorities. Discussing when organizations achieve complete visibility and comprehensive manageability of all their technology resources, IT leaders have the power to make more informed and strategic decisions to create agility, growth and innovation.

Paul Smith, Head of Digital and Technology Futures, RNLI

A charity perspective

Looking forward into 2021, one could be forgiven for thinking it is still 2020. There seems to have been a little bit of ‘Copy & Paste’. The only thing that is certain is uncertainty and volatility, for now. This short session will take a limited perspective view from the RNLI as a charity on selected focus areas for the year, along with what’s on our mind.

Event Chair: Tony Johnson, Former SVP International IT, 20th Century Fox

Tony is a passionate advocate for the technology function to achieve truly transformative results when committed to a business and user centric outcome. He has successfully built and led large, international technology teams in both the retail and media sectors. Most recently he was responsible for the International (everything outside of North America) Technology group at 20th Century Fox. During his time at Fox, Tony oversaw digital, data and cloud transformation initiatives that equipped the International business teams to successfully evolve in a constantly changing and disrupted industry landscape.