Deep Dive Interview with Ryan Hollenbeck, SVP of Marketing at Verint

In this interview, we start by taking a deep dive into the impact of digital transformation and AI on contact centers. We then explore how marketing has changed over the last five years, and learn about the marketing technologies that are most important to organizations today. We then discuss changing customer behaviors, expectations and content consumption.

Digital Transformation & Customer Engagement | Ryan Hollenbeck, SVP, Marketing, Verint