CIO WaterCooler Live – London – 22nd Feb 2023

What challenges and opportunities are CIOs facing now? How can we Modernise + Transform our organisations for the next five to ten years?

Leading CIOs will share how they have dealt with legacy and technical debt, cloud migrations and building the infrastructure to become a data-driven organisation. In a special break-out session we will explore with key players how healthcare and the public sector are modernising.

And we will have a more substantial look at digital transformation with the IT leaders who have been there and done that; transforming the customer experience and internal business processes, led by the business, not the latest tools and technologies. If we embrace Agile working, with multi-disciplined teams collaborating to a common goal, how will that change the role of the CIO?

"Attending events like CIO WaterCooler LIVE are super important as we try to accelerate our pace, because we can only learn so much ourselves, if we learn from each other, it'll help us go much faster..."

Jim DuBois, Former Global CIO, Microsoft Corporation

Keynote Speakers

Allan Cockriel, Vice President and CIO Global Function & CISO for Shell

Session: Accelerating the transition to a Net-Zero Emissions Future

Biography

Allan Cockriel is Vice President & CIO Global Functions & Chief Information Security Officer for Shell since July 2020. He is part of the Executive Leadership Team of the IT Function.

In his current role, Allan leads the IT organisation to ensure maximum business value delivery through complex digital transformations across all Corporate Functions. He also oversees the continuous improvement of the Information Risk and Cyber Security posture for Shell.

Allan is an executive IT leader with over 19 years of IT and business transformation experience. He has built and led diverse global organisations to deliver business productivity, complex digital transformations, embedding of IT controls and cyber security rigour.

Prior to joining Shell, Allan was Group CIO of Petrofac where he drove a complete digital transformation of their technology, digital product and cyber landscapes.

Before that Allan spent 14 years with General Electric and had a diverse career in financial, operational and CIO and Digital transformation roles in Switzerland, the United Kingdom, the United States, India, and Angola.

Alex Ayers, Director and Leading Evangelist, Gamma

Session: The Race for Productive Talent – Lessons from over 100 Brands on Making Hybrid Work

This presentation will bring to life, live problems, and real solutions to this modern conundrum. As leaders all over the world puzzle over how to make hybrid work and how to retain their critical talent, big questions loom: What is the role of the office? Is the commute worth it? How do teams better connect? We want to show what over 100 brands are doing in response. Whether it’s for new ideas or reassurance you’re on track, this session will provide value for leaders looking to health check their hybrid working and talent retention policies.”

Biography

Alex is an experienced leader and keynote speaker with a passion for unlocking the potential in people and customers to make sense of technology solutions in complex markets that drives confidence towards purchase decisions that are right for them and solve real problems.

He values integrity and co-creation where he really gets a kick out of the great work he does with customers who feel the same!

“Throughout my career, I haven’t lost my enthusiasm for creativity and innovation in our industry. The last few years has seen some of the greatest disruptions to our status quo in a generation, and this has challenged customers in new ways. Surviving and thriving in the new frontiers of hybrid work and talent disruption requires new levels of co-creation and collaboration. This requires us to partner with and better connect our customers together. It’s this connecting of the dots across multiple areas, customers and stakeholders that really excites me and where we see the most transformation and value”.

Daniel Healey, Head of Transformation Delivery for Three

Session: The role of the Transformation Director in business-led transformation

TRANSFORM should be business-led transformation; done with the business, not to the business. The business should take the lead from the commercial and marketing point of view. If we embrace Agile working, with multidisciplinary teams, all working together to a common goal, Daniel Healey Three Uk’s Transformation Director will share his experiences and lessons learnt on his Transformation Journey.

Biography

Accountable for the Delivery of Three UKs major Transformation programmes for both consumer and business, delivering our technology for the future, inspiring our teams and stakeholders to bring this vision to life for our customers.

Responsible for providing direction and influence across functional teams to ensure that technology solutions are delivered to Time, Cost and Quality targets such that Three can achieve its Company plan targets.

Dan is also tasked with changing the way we work and operate in Three UK from a very technically led programme to one where we work hand in hand with the business in a collaborative multi-disciplined team

Elizabeth Akorita, Deputy Director, Digital Delivery Office, His Majesty's Government

Session: Tech upskilling for innovation and UK competitiveness

Since 2018 Karl Hoods has been transforming how businesses and citizens interact with Dept. for BEIS’ digital services across teams including Digital, Project Management, Finance, Knowledge and Information Management (KIM) and HR in three locations around the UK. A major part of that effort has gone into upskilling and investing in people, improving data sharing and promoting innovation. Karl will share how the lessons learned apply to UK business in a broader sense.

Biography

Since 2019 Elizabeth Akorita has been transforming how businesses and citizens interact with HM Government services by working across teams such as the Design, Data, and Delivery teams in multiple locations around the UK. A major part of that effort has gone into upskilling and investing in people, improving data sharing and promoting innovation. Elizabeth will share how the lessons learnt apply to UK business in a broader sense.

Our Chair

Georgina Owens

Chief Technology Officer - Liberis

Breakout session speakers

Balancing shorter and longer term goals in transformation

An interactive workshop focusing on the challenges of modernising an environment, taking operational cost out and delivering top line growth, while looking beyond the next years to innovate and create a global growth platform. Charlotte Baldwin can share insights from working in various industries including publishing, legal and financial services. Last summer she started as Global Chief Digital and Information Officer at Costa Coffee, the Total Coffee Company, that is now part of the Coca Cola Company and set for global expansion.

Charlotte Baldwin

CIO, Costa Coffee

What healthcare can teach us about transformation

Cleveland Clinic, a leading American not-for-profit academic medical center, set up their London hospital as a greenfield project to become the model that their US hospitals should aspire to for the next three to five years. It is also potentially a model for modernisation and transformation of the healthcare sector in general and beyond; a fully digital hospital with a highly advanced electronic medical record and streamlined business applications provisioned from a private cloud.

Mitch Krieger,

Chief Medical Information Officer

Cleveland Clinic London

Do IT like Ukraine. The real situation within the Ukrainian IT industry

The Ukrainian tech industry has made considerable efforts to ensure its resilience and enter new work formats in military realities. With an optimistic view of the future, IT Ukraine Association conducted a national "Do IT Like Ukraine" research to analyse the role of the IT industry in Ukraine, its contribution to the national economy during the War, and the potential of the sector in the future recovery of the country. The goal of our research is also to pay tribute to the selfless work of Ukrainian IT professionals who deliver, volunteer, and protect us in cyberspace and on the front lines.

Konstantin Vasyuk

IT Ukraine Association

Working with technology partners for better quality software

According to ISG, 92% of G2000 companies use IT outsourcing.

This relationship between two organisations can be much more and turn into a tech partnership when a technology company provides not only software developers but also tech consultancy services and specialist competencies related to AI, ML or data engineering.

Join Paweł to learn tips on how to start a collaboration with a tech partner and ensure the best quality of software projects. As a Vice President of SoDA - Software Development Association Poland, he will also present you with an analysis of the state of the Polish IT market and share the newest data and insights.

The final element of the speech will focus on some interesting, successful projects delivered by Polish tech experts for companies from the UK. 

Pawel Pustelnik

Managing Director, Future Processing

Communications Trends in a World of Security and Compliance Threats

Threat vectors are on the rise! The inevitable increase in multiple-location work environments provides attackers with increased numbers of points of entry into a corporate network. Work from anywhere can also mean the risk of breach can start from anywhere.

It is this sophistication that is shaping DIgital Communications security trends. IT and business leaders must be more vigilant to protect corporate data, intellectual property, and other assets. Interactions via voice, video calls and chat generate data and metadata that contain analytics and caller/customer information which all need to be protected.

Andy Rawll, Senior Product Marketing Manager, 8x8

Geoff Forsyth, CISO, PCI Pal

From Legacy ITSM to Enterprise Service Management for All

In the current business climate, CIOs & COOs need to stay flexible, adapt to perpetual change, satisfy your external and internal customers, and always keep an eye on the bottom line.  A transition to a better, more agile solution is probably the best option, even if it seems a bit daunting at first. How difficult will such a transition be? How will you ensure that your customers and employees will be quickly up to speed? How will you improve the overall employee experience?

Your current tool was a good fit for your organisation - when you adopted it. But, as you’ve grown and evolved, what you need from your toolset has evolved too: Enterprise Service Management (ESM), service management for all. Maybe you’ve already decided on a new platform, or you’re still wondering what to choose.

Erin Collins

Global Head of ITSM, Valiantys