Case Study: How Nottingham University redefines student support processes with the help of smart, automated IT management

THE CHALLENGE
The University of Nottingham has award-winning campuses in the United Kingdom, China and Malaysia and hosts a truly global academic community comprising of 44,000 students and 9,000 staff. It is regularly ranked among the top universities world-wide. The development from a UK-based university to a truly global setup has multiplied complexity in IT.

Administrative processes and supporting applications were not consistent and therefore the integration of new applications challenging. The lack of central information platforms complicated the process of initiating projects as implications in the IT landscape were unclear. Technology debt and inconsistent processes led to a situation, where it has been increasingly difficult to change
services to provide a world class student experience or support globally leading research. Nottingham University needed to find a way to upgrade their IT landscape to ensure student mobility between international campuses, reduce cost by simplification and improve strategic decision making.