Peter G. Goral | - Part 3

Peter G. Goral

Retail IT

3 Ways IoT for Retail is Improving the In-Store Experience

We’ve covered how the Internet of Things (IoT) is transforming industries like logistics and utility/green energy companies, but haven’t yet explored its impact on the retail space, specifically when it comes to inventory management. IoT seems tailor-made for...

4 Tech Trends Shaping Customer Service in 2016 and Beyond

Even though tech and customer expectations shift over time, causing changes in customer service, the core qualities of good service remain the same.  The customer must find answers quickly and be satisfied with their experience/result. Companies must manage the experience/satisfaction/service relationships, which is especially difficult given the pace of recent trends.

6 Tips for Integrating Business Intelligence Solutions with Your CRM

 

In the age of Big Data, companies are pushing to collect and analyze as many data sources as possible so they can enrich the customer experience and drive sales. One way to gather rich data is by integrating Customer Relationship Management (CRM) tools with business intelligence (BI) platforms. CRM provides companies with customer-centric data that directly relates to satisfaction, engagement, and experience metrics – while BI can add an additional layer to present this data in a meaningful and actionable way.

How IoT is Revolutionizing the Retail Customer Experience

In a previous post, we detailed how the implementation of IoT is becoming easier through falling hardware costs, productivity gains, and the focus of major players such as Microsoft with their Azure IoT Suite. As it...

4 Reasons Why You Should Choose Microsoft Power BI

In one of our last posts, we talked about the advantages of choosing a cloud BI provider. But, with so many emerging solutions providers, how do you choose a qualified vendor that can meet your...

The 4 Advantages of Choosing a Cloud BI Provider

Along with the rise of Big Data and the desire for companies to better understand their customer base comes the pressing need for business intelligence (BI) solutions. In the past few years these were traditionally...

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