Author: Neil Ward-Dutton

It’s all about the Model for Pegasystems

This year’s Pegaworld conference showed a company that’s still evolving its story. Most show-floor interest revolved around one thing: Pegasystems’ recent OpenSpan acquisition, which brings technology in the red-hot Robotic Process...

Process Street: Workflow without workflow

When we started covering BPM and workflow technologies at the start of MWD Advisors in 2005, relatively expensive, heavyweight products were pretty much the only game in town if you...

Appian’s everyman developer pitch: Quick Apps

At Appian World in Washington this week, CEO Matt Calkins unveiled a new capability in the Appian Platform: Appian Quick Apps. The proposition: build a simple forms-and-data application in 15...

bpmNEXT: Remixing BPM for the digital age

Last week I was lucky enough to present in the ‘business of BPM’ track at the fourth annual bpmNEXT conference in Santa Barbara, CA. My session at bpmNEXT was on...

Pegasystems adds new dimensions with OpenSpan acquisition

Pegasystems has acquired workforce intelligence and Robotic Process Automation (RPA) technology vendor OpenSpan. This is a smart move that opens up multiple fronts of opportunity for both vendors, and also their customers.

In case you missed it, Robotic Process Automation (RPA) – put very crudely, think of it as the next generation of terminal emulation or screen-scraping technology, but upgraded with added flexibility and intelligence – has pretty rapidly become a hot topic. Not only for Business Process Outsourcing (BPO) providers, which see RPA as a way of improving quality and margins in markets where the historical lever of global labour arbitrage is rusting; but also for large corporations’ shared services centres and contact centres. RPA technology can automate and eradicate the ‘swivel-chair integration’ that bedevils so many service agents’ work environments, and that is a Good Thing. For everyone.

IBM and SAP’s new ‘digital partnership’: showing, not telling

DigTransFeatureToday IBM and SAP jointly announced “plans across both companies to drive the modernisation of clients’ systems and processes and accelerate them into the digital economy”. What does that mean?

The IBM and SAP Partnership for Digital Transformation is a new marketing initiative from the two mega-vendors (which of course are already engaged in a huge strategic alliance) aimed at showcasing their joint strategic technologies and capabilities to joint clients, and encouraging them to invest by highlighting the art of the possible with regard to digital technologies.

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