Imagine having a digital assistant to schedule your next meeting or speaking to a chatbot to help you finalize a challenging task at work. Forward-thinking companies are implementing AI already, with Amazon launching Alexa for Business last year and Google recently trialling its Duplex human-sounding AI. A recent report from Gartner suggests that technology like this will be more commonplace, with one in five workers set to have a machine as their ‘co-worker’ by 2022.
The race towards digital transformation has led to rapid change in the type of service that businesses deliver to their customers, from more intuitive, easy-to-use solutions to immediate response times. But in placing customers at the heart of their product innovation, employers must also place greater emphasis on creating an exceptional employee experience. How can a customer be expected to love the brand if its employees don’t love it first?
New technologies such as machine learning, natural language processing and cognitive analytics are emerging, empowering business leaders to make better, more informed and effective decisions. However, many executives are already comfortable with how they make decisions, choosing to go with their gut instinct over data analytics. In fact, according to a recent Forbes & PwC survey, two-thirds of business leaders say their own company’s decision-making is only somewhat or rarely data-driven. But should leaders trust their instinct or embrace data-driven decision making?
Are you prepared for the future of work? Once upon a time, work used to be clear cut.
The organization you worked for in 1980 could exist for another 70 years without major changes, you had a job for life, over time you moved up the career ladder and your skillset would see you through until your retirement.
The future of work however will be very different, with new collaboration and communication technologies, automation, robots and artificial intelligence changing how, where and when we work drastically. It has already started and will really take off in the very near future. This is a first of a series of blogs exploring the future of work, the impact of technology on individuals, organisations and society at large.