Data, Big Data, Insights all great if you have the data captured in a format and place you can use it. with CRM it is difficult enough to get users to capture all the data you want, let along telephony data. Now add the complexity of an increasingly mobile workforce. How do you best capture more data from mobile users with less effort, what are the options and barriers?
Cloud is changing the way we do so many things and with telecoms despite an initial false start with the basic VOIP, it has no evolved to a point where telecoms legacy is and has to be disrupted by new cloud scale and power. Far beyond VOIP, telephony itself at the core is ripe for change to benefit us all in both business and our personal lives.
We live in a time of disruption, where brand names and legacy businesses cannot rest on their laurels due to increasingly affordable technologies Empowering those embracing them to quickly pose a threat. The supply chain demands faster more cost-effective processes leading to the panacea of friction-less engagement.
Cloud,IOT, Big Data, AI all continue to grow at a pace outstripping the available skills and certainly experience. Where does our focus need to be to ensure we can take best advantage of these new technologies?
At the recent and 1st Oracle Openworld European Edition, there was a large excited audience listening to the many real-world use cases on offer, both from the exhibition floor and in the many keynote...
From a recent cloud event I took a number of insights from customers, speakers and industry commentators as to some of the realities affecting us all in business right now when considering cloud, IOT, AI, Big Data and more.